FREQUENTLY ASKED QUESTIONS
PRODUCT INFORMATION
HOW ARE YOUR SHOES SIZED?

Our shoes are sized according to the US standard. We suggest that you have your foot measured at one of our Vans Retail Stores nearest to you. Please note, by design, our high performance skate shoes tend to fit snug so you may want to select a half size larger

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HOW DO I CLEAN MY VANS SHOES?

Use a wet cloth to clean it generally and dry it under nature environment. Don’t use any chemical to clean it or wash it. Our vulcanized shoes cannot be washed.

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GENERAL
HOW CAN I FIND A VANS RETAIL STORE NEAR ME?

Try the STORE LOCATOR at the top of the page to find the Vans retail store nearest you

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HOW DO I GET SPONSORED BY VANS?

Please send your proposal to physical address below: 25/F, C-Bons International Center, 108 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong

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IS THE VANS SITE SECURE?

Your information will be encrypted from the moment you enter it. A browser in secure mode will display a URL address beginning “https://” rather than the standard “http://”. The “s” stands for “secure”

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RETURNS & EXCHANGE
DO YOU OFFER RETURNS AND EXCHANGE?

– Brings original receipt to the store with your unworn product with the original hangtag within 7 days. We will exchange the product ONCE for you
– No exchange for used, damaged /altered goods, and discounted products.
– Good sold are not refundable
– In case of dispute, Vans reserves the right of the final decisions

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VANS OFF THE WALL FAMILY
HOW TO JOIN VANS OFF THE WALL FAMILY?

Upon net purchase of HKD600 on regular priced items. Students can join upon net purchase of HKD400 on regular priced items.

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EXCLUSIVE OFFER

– HKD10 spent = 1 OFF THE WALL Point
– 1 OFF THE WALL Point = HKD1 on the next transaction
– 30% off on a single net purchase during birthday month, maximum single purchase HKD3000 and HKD2000 for students

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MEMBERSHIP RENEWAL

The membership is valid for one year (starts from the joining date) Spend HK$600 subsequently in a year and automatically extend the membership for another year.

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TERMS & CONDITIONS

– VANS OFF THE WALL FAMILY membership is good for one year from the date of activation, automatic renewal for another year with subsequent spending of HKD600 in a year
– Membership and privileges are non-assignable or non-transferable to any other person
– Membership is only applicable in selected VANS stores, visit vans.com.hk/store-locator
– Members must present identification card and telephone number upon purchase to verify the membership validity
– VANS OFF THE WALL POINTS not valid with any other offer or discount unless specifically noted within the promotion or discount
– VANS OFF THE WALL FAMILY membership and privileges are not applicable to purchases for resale and it is a violation of the terms and conditions of VANS OFF THE WALL FAMILY membership to attempt to obtain a discount on merchandise purchased with the intent to resell. VF Hong Kong Limited reserves the right to revoke VANS OFF THE WALL FAMILY membership without prior notice if in its sole and absolute discretion it determines that the membership has been used to obtain or to attempt to obtain a discount on merchandise for resale.
– VF Hong Kong Limited reserves the right to revoke VANS OFF THE WALL FAMILY membership without prior notice if in its sole and absolute discretion it determines that members have breached the terms and conditions or otherwise misused or abused
– VF Hong Kong Limited may, at any time, terminate or modify the VANS OFF THE WALL membership terms and conditions without notice or further obligation to members
– VF Hong Kong Limited reserves the right of all final decisions in case of dispute
– Please contact VANS OFF THE WALL store members for further details

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